FAQ
Questions people actually ask.
Short answers. If something here is wrong for your office, start the free scan and we'll use your numbers.
Is this an IT company that comes to the office?
No. myTechTeam is software. You connect mail and computers, you see a list, and you approve each change. We don't send anyone to your office, and we don't take over a ticket desk.
What is the free scan?
A read-only look at Microsoft 365, Google Workspace, or personal Gmail. It takes about a minute. You'll see leftover licenses, weak sign-in, and mail that's easy to fake. The free portal keeps that list. Nothing changes until you upgrade and tap Approve.
What do I pay, and is there a free plan?
Sign up free for a basic assessment and the quick wins. Plans are per seat, per month, and that's what runs the fixes. Essentials is $49, capped at $399 a month for up to 10 people. Protect is $89. Secure Plus is $129. A computer-only seat is $25. If you already have an IT provider, Oversight is $19 per seat.
Will the software change things without asking?
No. The first connection is read-only. Suggested fixes wait. Someone in your office taps Approve. Then we help do that one step and check that it stuck. The yes is written in the audit log.
Who is Trix?
Trix is the assistant in the product. Ask the way you'd ask a person. Answers stay tied to your office and this computer: leftover seats, a slow PC, a guest network. Not a generic help article.
Do I have to leave my current IT company?
No. Oversight is $19 per seat on top of the team you already pay. They can have a read-only login. You still approve changes. We're not here to take their tickets.
What do we install?
A small app on the computers you choose. You pick the machines. It reports health to your private workspace. Mail connections are separate and start read-only.
Is Microsoft 365 or Google access safe?
Connections are read-only to start. We look at sign-in, mail, and leftover seats. We don't get a key to change settings until you approve a specific fix.
Do you come on site?
No. The product is 100% remote. If you need a person on a project, that's a separate job with Mentuliv, the company behind myTechTeam.
How does the ROI tracker work?
When a leftover license or a paid seat you no longer need shows up, the portal keeps a running total using your prices. Sample screens on this site are labeled Example data. Your portal uses your numbers.
Who can see the workspace?
You invite people and set a role. Owners approve. A helper can be read-only. An outside IT person can be a read-only vendor: they see the list, and they don't tap Approve unless you say so.
Do you serve churches or homes?
This site is for businesses. Churches and ministries go to Ministry Pulse. We're not selling a home product here.
How do notifications work?
The Windows app and the installable web app on your phone can ping you when something needs a decision. Not a firehose of raw alerts.
Do you guarantee that nothing will go wrong?
No. We help monitor your office and recommend next steps. You approve changes. You stay responsible for backups, security decisions, and answers you give an insurer. LEGAL REVIEW REQUIRED — counsel will write the official terms.
What does “why is my internet slow?” mean here?
We compare what the network can do with the speed you pay the internet company for. Slow can be Wi-Fi, a busy box, old firmware, or the plan itself. The free network checkup is the starting point.