Compare
This is software. It isn't an IT company, and it isn't a technician toolbox.
Some offices use myTechTeam alone. Some keep their IT company and add Oversight. We won't ask you to fire anyone, and we don't visit the office.
Beside a typical IT company
A managed service provider runs IT as a service. myTechTeam is a product you subscribe to.
| Topic | Typical IT company | myTechTeam |
|---|---|---|
| What it is | A company that runs IT for you, often with visits and a ticket desk | Software you log into. 100% remote. No one comes on site. |
| How you pay | Often a longer agreement and a monthly minimum | Per seat, per month. First assessment is free. Cancel at the end of any month. |
| Who approves changes | Usually the provider | You approve every guided fix. The yes is in the audit log. |
| What the owner sees | Tickets and a monthly summary | The same live list we see, in English, with dollar amounts on leftover seats |
| If you already have a provider | You pick one desk | Oversight is $19 per seat on top. Keep them. Give them read-only access. |
Beside technician tools
Remote monitoring tools are built for technicians. This product is built for the owner who still wants a yes before anything changes.
| Topic | Typical technician tools | myTechTeam |
|---|---|---|
| Who it is for | Technicians who manage many machines | The business owner who wants to see and decide |
| What you look at | Alerts, scripts, remote control, agent health | Leftover licenses, a slow PC, a guest network, in the words you'd use with a person |
| Who runs a change | A technician, often without the owner in the loop | A queued step. Someone in your office taps Approve. |
| Mail and licenses | Usually a different tool | Microsoft 365, Google Workspace, and Gmail in the same product, read-only to start |
This is software, not an IT company. Nobody comes to the office. It's 100% remote.
See what's sitting in Microsoft, Google, or Gmail.
The first look is free and read-only. You approve every action. Upgrade when you want a fix to run.